At GlowBaron, we strive to provide high-quality products that meet your expectations. We understand that sometimes you may need to return a product, and we are committed to making the process as smooth as possible. Please read our refund and returns policy below:
Returns
If you are not satisfied with your purchase from GlowBaron, you may request a return within 14 days of receiving the product. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Customized products, which are specifically made or personalized for each individual customer, are not eligible for returns unless there is a defect or error on our part.
To initiate a return, please contact our customer service team at info@glowbaron.com with your order number, the reason for the return, and any supporting documentation or photos. Our team will review your request and provide you with further instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed to your original payment method within 14 days. Please note that the original shipping costs and any applicable taxes or duties are non-refundable.
If your return is rejected, we will provide you with an explanation for the decision. In some cases, we may offer alternative solutions, such as a replacement product or store credit.
Exchanges
At this time, we do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired product.
Shipping Costs
Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining the shipping receipt for your records.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team at info@glowbaron.com as soon as possible with your order number, a description of the issue, and supporting documentation or photos. We will work with you to resolve the issue and provide a replacement, refund, or store credit as appropriate.
Changes to this Policy
We may update this refund and returns policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and returns process.
Contact Us
If you have any questions or concerns about our refund and returns policy or need further assistance, please contact us at info@glowbaron.com.